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Frequently Asked Questions
Find answers to common questions about our products and services
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We offer a 30-day return policy on all items. Products must be in their original condition with tags attached.
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Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
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Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.
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Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
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We accept all major credit cards, Jazz Cash, Easypaisa, Bank Transfers and other secure payment methods available at checkout.
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You can reach our customer support team via email or through the contact form on our website. We typically respond within 24 hours.
What our Customers say
Real reviews from real people
These 'The Ordinary' products have exceeded my expectations! They are authentic and effective. Customer service was exceptional.
I've been using this CeraVe Moisturiser for months now and it's become an essential part of my daily routine. Highly recommend Seller!
Amazing value for money. They have an impressive catalogue. The owner is very courteous and shipping was incredibly fast!
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Customer service
Feel feee to contact at Support@velvoryco.com
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